OSU HAN Case Management provides extra support for SoonerCare members who have been identified by the Oklahoma Health Care Authority (OHCA) as having a special need for case management services or those who may be having difficulty managing and coordinating health care services. We also receive referrals from your primary care providers (PCP). We educate patients to help them gain the confidence, knowledge and tools needed to play an active role in managing and maintaining their health care. Your OSU HAN Case Manager is a registered nurse who will work with you and your family or caregiver to look over your health care needs and help locate the resources needed to keep you healthy. We work with your PCP and any specialist you see to help you set goals and treatment plans. We teach you about your diagnosis or current illness and give you tools to live a healthier life. We help you identify what is important to you and the best way to reach your health care goals.

Health Education

• Get the information you want
• Get the care you need
• Receive assistance with hearing, seeing or understanding
• Get information about education classes and support groups

Health Care Team

Your primary care provider is a very important part of your health care team. Your case manager will work closely with your PCP, who is responsible for your health care and referrals. We will communicate with you and your PCP to make sure you get the best care possible—giving you the tools to improve your knowledge and understanding of your medical needs and how to manage them.

Appointments

Keeping scheduled appointments with your provider and case manager is an important part of your health care. Repeated missed appointments get in the way of effective treatment.

Let us know of any problems you have keeping appointments and we will work with you to address those issues. Always call and reschedule your appointment if you know you are unable to keep it.

We are available to attend your appointments with your primary care provider or specialist at your request.

Emergency Room

One of our goals is to help you avoid using the emergency room when you do not have a medical emergency. However, there are times when going to the emergency room may be needed. If you are not sure you have an emergency, call your PCP.

Examples of illnesses and injuries that must be treated in the ER:

• Loss of consciousness or unable to respond to questions
• Pain and tightness in your chest
• Severe pain with pregnancy
• Stroke symptoms
• Difficulty breathing
• Uncontrolled bleeding
• Sudden and severe pain
• Poisoning/overdose
• Head injury
• Broken bones
• Coughing up or vomiting blood
• Burns with blisters
• Severe or persistent vomiting
• Suicidal feelings

Be sure to schedule an ER follow-up appointment with your PCP. Please let your OSU HAN Case Manager know if you go to the ER so we can help you follow up on your care.

OSU Health Access Network
Case Management Program
Office: 918-561-1155
Fax: 918-561-1218
Email: osuhan@okstate.edu